Terms

Our terms, in plain English

Last updated 1 November 2026.

Part 1 is for when you work with us: advice calls, builds, and looking after what we build. Part 2 is for using this website, including the free automation plan.

Part 1: Working with us

1. Who we are

TaskCraft is a trading name of Rindle LTD, registered in England and Wales, company no. 17015797, registered office 32 Sea Road, Bexhill-on-Sea, TN40 1ED. "We" and "us" means Rindle LTD. "You" means the business we're working with. You can reach us at hello@taskcraft.co.uk.

2. Who these terms are for

We work with businesses, including sole traders and charities. When you book anything with us, you're confirming that you're booking it for your business, not for personal use.

3. How we agree a job

Before any paid work, we email you a quote. It says what we'll do, what it costs, roughly when it'll be ready, and whether it includes looking after it. When you accept it in writing, by email is fine, you're agreeing to the quote and these terms. If the quote and these terms ever disagree, the quote wins.

4. Advice calls

• An advice call costs £95, paid when you book.
• To move it, tell us at least 24 hours before and we'll find another time, free. Cancel at least 24 hours before and we'll refund you in full. If we have to cancel, we'll refund you in full or find another time, whichever you prefer.
• If you book a build with us within 30 days of the call, the £95 comes off its price.
• What we tell you is our honest view, based on what you tell us. It's yours to act on however you like.

5. Builds

• A build has the fixed price in your quote. You pay half to book it, and the rest when it's working and handed over. We start once the first half is paid.
• If you change your mind before we start, we refund the first half in full. Once we've started, it covers the work already done.
• If you'd like something the quote doesn't include, we'll tell you what it would cost before doing it. Nothing extra is charged without your agreement.
• We test it with you, using test information first. It's handed over when it does what the quote says.
• If, in the 30 days after handover, it doesn't do what the quote says, we fix it free.
• If you're running it yourself, we hand over what you need to run it and show you how to check on it. After the first 30 days, we can fix or change it for a price agreed first.

6. Looking after it

• Looking after an automation costs the monthly price in your quote, paid monthly in advance. It's optional.
• It covers running the automation on our server, keeping it updated and secure, being alerted when it fails and fixing it as soon as we reasonably can, and small adjustments such as changes of wording. New features get their own quote.
• It runs month to month. You can stop it at any time with 30 days' notice. We'll give you at least 60 days' notice of any price change, or if we ever need to stop the service ourselves.
• When it ends, we hand the automation over so you can run it yourself or move it elsewhere, and we delete your information as section 10 describes.

7. What we need from you

• Access to the accounts and tools the automation uses, kept in your name. You're responsible for those accounts and for anything their providers charge you.
• The information and examples we need, and someone who can check things with us during the build.
• A heads-up if something changes that the automation relies on, such as moving to new accounting software.
• Making sure you're allowed to use your customers' information the way the automation does, and telling them how you use it.

8. Other companies' services, and AI

Our automations connect to other companies' services, such as Google, Telegram, WhatsApp, Xero and AI providers. They set their own rules and prices, and can change or stop a feature without warning. We aren't responsible for their services. If a change of theirs breaks something we look after, fixing it is part of looking after it. Otherwise, we'll quote for the fix.

Some of these services charge for what an automation uses, such as the AI that reads a receipt. We tell you what to expect before we start, and those costs are yours unless your quote says otherwise.

Where an automation uses AI to read or write something, it can occasionally get things wrong. We build in checks, and nothing goes to your customers without you seeing it first unless you've asked for that. You're responsible for checking what's sent in your name and what goes into your books.

9. Paying us

• We aren't VAT registered, so no VAT is added to our prices.
• We invoice you, and invoices are due within 14 days.
• If an invoice is more than 30 days late, we may pause work, or pause an automation we look after, after telling you first. We may also charge the interest and costs the law allows on late payments between businesses.

10. Your customers' information

When our automations handle personal information for you, such as your customers' names and messages, you're in charge of it: the law calls you the "controller". We handle it on your behalf, as your "processor". Your quote says what each automation does with personal information, what kind it is and whose it is, usually your customers', suppliers' or staff's. This section applies for as long as we build or run anything for you.

Most of the information stays in your own accounts, such as your spreadsheet, inbox and online storage. The automation passes it through: the record of a run that works is deleted automatically within about 15 minutes. Records of runs that fail are kept for up to 48 hours so we can fix the problem, then deleted. Our backups never include them.

We will:

• only use it to run the automations you've asked for, following your instructions, unless the law requires otherwise (we'll tell you if so, unless the law forbids that);
• make sure anyone who works on it has agreed to keep it confidential;
• keep it secure, with protection suited to the risk, such as encryption, strong passwords and two-step logins;
• only use other companies to help where your quote lists them, under terms that protect your information as well as these do, and tell you before we add or change one, so you can object;
• if any of them are outside the UK, make sure the transfer is protected the way UK law requires;
• help you when someone asks to see, correct or delete their information, and with keeping it secure and any checks you need to do;
• tell you within 48 hours if we find out it's been lost, stolen or seen by someone who shouldn't have seen it, and help you deal with it;
• when we stop working for you, delete it, or hand it back if you ask, within 30 days, unless the law says we must keep it;
• give you the information you need to show this is all being done, and allow reasonable checks.

Our automation server is run by OVHcloud, in London. Services in your own name, such as your own Google account, are between you and that company.

11. Who owns what

Your information and your accounts are yours. Once you've paid for a build in full, you can use, copy and change the automation for your business however you like, or have someone else change it. We keep the right to reuse our general know-how and the building blocks we use across jobs, but never your information.

12. Keeping things confidential

We keep what we learn about your business confidential, and only share it where the work needs it or the law requires it.

13. If something goes wrong

• Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.
• Apart from that, we aren't responsible for losses we couldn't reasonably have foreseen, for lost profits, sales or business, or for problems caused by other companies' services or by changes made by anyone but us.
• Our total responsibility to you for anything connected with our work is limited to what you've paid us in the 12 months before the problem arose.

14. Ending things

Either of us can end our work together straight away, by email, if the other seriously breaks these terms and doesn't put it right within 14 days of being asked. You pay for the work done up to then. Neither of us is responsible for delays caused by things outside our reasonable control, such as a major internet outage.

15. The small print

• These terms and your quote are the whole agreement between us.
• If a court decides part of them doesn't apply, the rest still does.
• We may update these terms. Changes apply to new quotes, not to work you've already agreed, and we'll tell you 60 days ahead of any change to looking after your automation.
• English law applies, and the courts of England and Wales deal with any dispute. Before that, let's talk: most things can be sorted out with a phone call.

Part 2: Using this website

• The free automation plan is written with the help of AI, based on what you tell us. Its ideas are a starting point for a conversation, not advice to rely on, and they don't commit you or us to anything.
• Prices on this site are a guide. Where a price says "from", that's where a job starts. Yours is fixed in your quote.
• The demos use made-up businesses and test information.
• We try to keep this site accurate and up to date, but can't promise it always will be. Links to other websites are there to help, and we aren't responsible for what's on them.
• Please use it fairly. Don't try to break it, overload it, or use its forms to send spam.
• The words, design and logo on this site belong to Rindle LTD.
• Your information: our privacy notice explains how we use it.